Second Night

Its another big night again in the Call Center industry as my second night shift continues.

This time I got even better taking in my calls and have a lot of  friends. I have also learned a couple 

of tricks on how to stay alert, awake and energetic the whole time since were working during night 

shifts, which is another cool thing working in a Call Center. 

Listening to different types of voices and scenarios we need to fix on my second adventure has 

gotten me to the second level. Its like I have unlocked another talent that I have, and that is I have 

the ability of having a very long patience and be happy the whole time. Whether I have complicated 

or bad calls I still manage to keep the job done with a very good quality. I know that I still have a lot 

to learn and so many mysterious yet exciting adventures to come I just keep on getting excited on 

everything in the Call Center Industry. 

I'm wondering what would my next night's adventure be?

First Night at a Call Center

This is my first time to write online and I feel very happy sharing my thoughts and experiences as a

Call Center Agent.



I could never ever forget my first night working at a Call Center. It was a very cold and exciting

night. People all around me was so lively and full of energy. You can hear different types of voices

all around you. From People trying to sell anything to troubleshooting any electronic devices they

can. Mostly I was amazed they they build rapport to their customers. Its like they have mastered all

types of feelings and personalities of their customers. I was amazed during my first night that I could

barely understand most of the terms their using inside the production floor. A lot of friendly people

and state of the art equipment and a very comfortable cool environment is going to be my soon home

away from place to stay and work with. I really enjoyed my first night that made me slept right away

when I went home, due to being tired of exhausting all of my energy learning a lot of new things in

the Call Center industry. little did I know that this is just the beginning of my call center life

adventure.