This is my first time to write online and I feel very happy sharing my thoughts and experiences as a
Call Center Agent.
I could never ever forget my first night working at a Call Center. It was a very cold and exciting
night. People all around me was so lively and full of energy. You can hear different types of voices
all around you. From People trying to sell anything to troubleshooting any electronic devices they
can. Mostly I was amazed they they build rapport to their customers. Its like they have mastered all
types of feelings and personalities of their customers. I was amazed during my first night that I could
barely understand most of the terms their using inside the production floor. A lot of friendly people
and state of the art equipment and a very comfortable cool environment is going to be my soon home
away from place to stay and work with. I really enjoyed my first night that made me slept right away
when I went home, due to being tired of exhausting all of my energy learning a lot of new things in
the Call Center industry. little did I know that this is just the beginning of my call center life
adventure.
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